DSO change is coming
Your biggest client just sent a payment. One number. No breakdown. You guess.
Your biggest client just sent a payment. One number. No breakdown. You guess.
Hundreds of cases a month. One lump sum at the end. No line items, no case references. Your team spends days figuring out what was paid and what wasn't.
Hundreds of cases a month. One lump sum at the end. No line items, no case references. Your team spends days figuring out what was paid and what wasn't.
The dental group didn't forget. They just don't have a system that tells them either.
The dental group didn't forget. They just don't have a system that tells them either.
Book a 20-Minute Demo
No contracts. No pressure.
Incoming payment
Unmatched
£18,740.00
£18,740.00
Case references
Missing
Line items
0 found
Reconciliation time
2 days
SmileGenius turns this into case-level reconciliation.
The DSO Shift
Dental groups across the UK are professionalising. Fast.
Dental groups across the UK are professionalising. Fast.
Dental groups across the UK are professionalising. Fast.
Dental groups across the UK are professionalising. Fast.
PE is in. Regulation is tightening. Consolidation is accelerating. The groups you work with will soon require:
PE is in. Regulation is tightening. Consolidation is accelerating. The groups you work with will soon require:
Case-level financial reconciliation — no more lump sums
Documented clinical trails — every restoration, every stage
Digital-first records — paper trails won’t survive due diligence
SINGLE RECORD
One case. One record. Financial, clinical, digital.
One case. One record. Financial, clinical, digital.
One case. One record. Financial, clinical, digital.
One case. One record. Financial, clinical, digital.
Reconciliation, accountability, and digitisation stop being three separate problems. They become one auditable record per case.
Reconciliation, accountability, and digitisation stop being three separate problems. They become one auditable record per case.
01. Financial reconciliation
01. Financial reconciliation
The problem
Dental groups send cases all month, then send one lump sum. No breakdown. Underpayments slip through. Overpayments get clawed back months later.
Dental groups send cases all month, then send one lump sum. No breakdown. Underpayments slip through. Overpayments get clawed back months later.
What SmileGenius does
Every case carries a financial record: case ID, delivery date, agreed price, modifications, remakes
When payment arrives, reconciliation is automatic
Exceptions flagged instantly. No chasing.
Every case carries a financial record: case ID, delivery date, agreed price, modifications, remakes
When payment arrives, reconciliation is automatic
Exceptions flagged instantly. No chasing.
£1k–£34k
£1k–£34k
Labs lose annually in unreconciled payments. No single dramatic event — just steady bleed.
Labs lose annually in unreconciled payments. No single dramatic event — just steady bleed.
02. Clinical accountability
02. Clinical accountability
The problem
A crown doesn’t fit. The dentist says the lab got it wrong. The lab says the scan was poor. The conversation happened over a phone call two weeks ago, so nobody can point to the source of truth.
A crown doesn’t fit. The dentist says the lab got it wrong. The lab says the scan was poor. The conversation happened over a phone call two weeks ago, so nobody can point to the source of truth.
What SmileGenius does
Surfaces scan quality, prescription completeness, and remake rates by clinic
Data goes to the lab AND the dental group
The group uses it to organise training for clinical staff
No finger-pointing. The data talks.
Surfaces scan quality, prescription completeness, and remake rates by clinic
Data goes to the lab AND the dental group
The group uses it to organise training for clinical staff
No finger-pointing. The data talks.
“Black and white” conversations without finger-pointing.
“Black and white” conversations without finger-pointing.
The portal quietly retrains dentists on scan quality through a feedback loop that didn’t exist before.
The portal quietly retrains dentists on scan quality through a feedback loop that didn’t exist before.
03. Full digitisation
03. Full digitisation
The problem
Some clinics send scans. Some send impressions. Some send both with handwritten notes. Every format means a different workflow and a different failure point.
Some clinics send scans. Some send impressions. Some send both with handwritten notes. Every format means a different workflow and a different failure point.
What SmileGenius does
Every record digitised on intake, regardless of source
Impressions, scans, notes — all converted to one structured digital case file
When a DSO runs due diligence, your records are already audit-ready
Every record digitised on intake, regardless of source
Impressions, scans, notes — all converted to one structured digital case file
When a DSO runs due diligence, your records are already audit-ready
Impression
Scan
Unified case record
By the numbers
By the numbers
Built from the realities UK lab owners already described.
Built from the realities UK lab owners already described.
300+
300+
recorded research calls with UK lab owners
recorded research calls with UK lab owners
76k+
76k+
annual cases processed by labs we studied
annual cases processed by labs we studied
80%+
80%+
say they’ve absorbed remake costs to protect relationships
say they’ve absorbed remake costs to protect relationships
60%
60%
of cases require at least one follow-up before work can begin
of cases require at least one follow-up before work can begin
The bottom line
The bottom line
The DSO shift is already here.
The question is whether your lab is ready for it.
The DSO shift is already here.
The question is whether your lab is ready for it.
SmileGenius gives you the single record that makes your lab the preferred partner, not the replaceable vendor.
SmileGenius gives you the single record that makes your lab the preferred partner, not the replaceable vendor.
No contracts. No pressure. See how it works for your lab.
No contracts. No pressure. See how it works for your lab.