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Refunds and Cancellation Policy


Home Impression Kit


At Smile Genius, we’re all about making people smile. That’s why we’ll refund the cost of your impression kit if your dentist determines the clear aligner treatment isn't suitable for you.


Clear Aligners


Your custom-made clear aligners cannot be returned once they have been manufactured and shipped. If you are undergoing treatment, but you are able to cancel the treatment by reaching out to your dentist before the aligners are printed, your treatment cost will be refunded minus any business or operation expenses as determined by Smile Genius and/or your dentist.


Appointment Cancellation


Any change to appointments such as cancellation should be done 24 hours in advance of the due date/time. In case the appointment is cancelled within that time frame, any appointment charges taken will be refunded into your account within 20 business days. Any cancellation that occurs in the last 24 hours will result in you losing your deposit or appointment fee.


Receiving Refunds


Once we receive and process your return, we’ll email you to let you know your refund has been issued. You’ll typically see your refund on your credit card statement within 20 days of processing, depending on your financial institution.


Faulty Items


If you received a faulty product, please email us at to request a replacement at no extra charge. You can also reach out to your dentist who will be able to place the order on your behalf. You need to do so as soon as you discover the fault and no later than one week after identifying such fault. You may be asked to supply photos of the faulty product for quality control purposes, and so we can confirm that there is a fault with the product.




Consumer Law


If you are a consumer that purchased clear aligners or signed up to the Smile Plan, you have statutory rights (under UK or Ireland consumer rights legislation) in relation to your clear aligners and those rights are not affected by this Return Policy, which is in addition to your statutory rights. Generally speaking, this means that if defective products are delivered to you (other than minor aesthetic defects), then you are entitled to replacement products or to a full refund if the products remain unused.


This return policy is given by Smile Genius Limited T/A Smile Genius


We will handle any personal information which you provide to us, or which is collected or used by us, under or in connection with this Returns Policy in accordance with our Privacy Policy.

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